Harbor and Hope respects the privacy of our donors, volunteers, supporters, applicants, beneficiaries, and website visitors. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
By using our website, submitting a form, contacting us, volunteering, requesting assistance, or making a donation, you acknowledge the practices described in this policy.
We may collect information that you choose to provide, including your name, email address, telephone number, mailing address, donation information, volunteer interests, communication preferences, and messages sent to us.
If you apply for assistance or communicate with us about someone who may need support, we may collect information needed to understand the request and evaluate whether Harbor and Hope can help. This may include personal, financial, family, housing, health, or other sensitive information that you voluntarily provide.
When you visit our website, we and our service providers may automatically collect technical and usage information. This may include your IP address, browser type, device type, operating system, unique identifiers, pages visited, links clicked, referring website, approximate location, dates and times of visits, and interactions with our website, emails, campaigns, and advertisements.
We may also receive information when you interact with Harbor and Hope through social media platforms, email signup forms, online advertising, or other third-party services. The information available to us depends on your settings and the policies of those services.
We may use personal information to process and acknowledge donations; respond to questions and requests; review requests for assistance; coordinate volunteers and events; provide updates about our work; maintain financial, tax, and organizational records; protect our website and community; prevent fraud or misuse; comply with legal obligations; analyze website and campaign performance; understand how visitors use our website; improve our programs and communications; and measure the effectiveness of outreach and advertising.
Harbor and Hope will use sensitive information connected to an assistance request only for legitimate charitable, safety, administrative, and legal purposes.
Online donations may be processed through Zeffy, PayPal, and their payment service providers. Harbor and Hope does not directly receive or store complete payment card numbers or PayPal account credentials submitted through those services. Zeffy, PayPal, and their payment providers collect and process payment and donor information under their own privacy policies and terms.
Harbor and Hope may receive donor information from Zeffy or PayPal, including a donor’s name, contact information, donation amount, donation date, campaign selection, transaction details, and communication preferences. We use this information to administer donations, provide acknowledgments, maintain required records, and communicate with donors when permitted.
If you donate by personal check, the check may contain your name, address, bank name, routing number, account number, signature, and other payment information. Harbor and Hope uses this information to deposit and document the donation, issue an acknowledgment, maintain financial and tax records, prevent fraud, and comply with legal obligations. Check information may be shared with our financial institution, accounting professionals, and other service providers as reasonably necessary to process and record the donation. We retain checks and related records only as long as reasonably necessary or required by law.
We may share information with service providers that help us operate our website, process donations, manage communications, send emails, analyze website use, measure outreach and advertising, store records, support events, or provide professional services. These providers may include website hosting companies, email platforms, analytics providers, advertising platforms, payment processors, financial institutions, and professional advisers. They receive information as reasonably necessary to perform their services.
We may also disclose information when required by law, to protect the rights or safety of Harbor and Hope or others, to investigate suspected fraud or misuse, or in connection with an organizational restructuring permitted by law.
When coordinating charitable assistance, we may share limited information with trusted partners or service providers when needed to deliver the approved support. We seek to limit such sharing to what is reasonably necessary and to respect the dignity and privacy of the people we serve.
Harbor and Hope does not sell or rent personal information, donor lists, or beneficiary information.
We do not publicly identify donors without their permission, except when disclosure is required by law. Donors may ask to remain anonymous in public acknowledgments.
We do not publish the identity, story, photograph, medical information, or other personal details of a person receiving assistance without appropriate permission. Even with permission, we aim to share only what is necessary and respectful.
Our website and third-party service providers use cookies, pixels, tags, and similar technologies to help the website function, maintain security, remember preferences, understand website use, measure campaign performance, and improve the visitor experience.
We may use services such as Google Analytics and Meta Pixel. These services may collect information about your device, browser, website activity, and interactions with our communications or advertisements. Depending on your settings and the provider’s practices, this information may be linked with information from other websites, applications, or accounts.
You can use your browser settings to block or delete cookies. You may also manage certain advertising and analytics preferences through the privacy and advertising settings offered by Google, Meta, and other providers. Some website features may not work properly if cookies are disabled.
If you sign up for updates, donate, volunteer, or otherwise ask to hear from us, we may send you information about Harbor and Hope’s programs, campaigns, events, and community work. Our email service providers may collect information about message delivery, opens, clicks, and other interactions so we can understand and improve our communications. You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We may still send administrative messages related to a donation, volunteer activity, request, or other transaction.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, email system, or storage method can be guaranteed to be completely secure.
We retain information only as long as reasonably necessary for the purposes described in this policy, including charitable operations, donor relations, recordkeeping, tax, accounting, legal, safety, and fraud prevention requirements. We may retain some records after a relationship ends when required or permitted by law.
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate permission. Information about a child that is submitted as part of an assistance request should be provided only by a parent, legal guardian, or another person authorized to provide it. If you believe a child has submitted personal information without appropriate permission, please contact us.
You may contact us to request access to, correction of, or deletion of personal information that you have provided to Harbor and Hope. You may also ask us to stop certain communications or withdraw a prior consent. You can manage cookies through your browser and use the privacy or advertising controls provided by Google, Meta, and other third-party services. We will review and respond to requests as required by applicable law. We may need to verify your identity, and we may retain information that we are legally required or permitted to keep.
Our website may link to Zeffy, PayPal, social media services, partner organizations, or other third-party websites. Harbor and Hope does not control the privacy or security practices of those third parties. Please review their privacy policies before providing personal information.
We may update this Privacy Policy as our programs, website, service providers, or legal obligations change. The effective date at the top of this page will show when the policy was most recently updated. Material changes will be posted on our website.
If you have questions about this Privacy Policy or would like to make a privacy request, please contact:
Harbor and Hope
Email: info@harborandhope.org
